Effective Date: 11/03/2025
Last Updated: 15/03/2025
At Gardening.pro, we value your privacy and security. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or use our services. We are committed to protecting your personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using Gardening.pro, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Information We Collect
We may collect personally identifiable information (PII) and non-personally identifiable information (Non-PII) through our website, contact forms, customer service interactions, and social media.
A. Personal Information (PII) We Collect
This includes any information that can identify you, such as:
- Basic details: Name, email address, phone number
- Business information: Business name, website, services offered, physical address
- Billing & payment details: Credit card details, invoices, purchase history
- User account details: Login credentials, preferences, and saved searches
- Customer service records: Communications, inquiries, and support tickets
B. Non-Personal Information (Non-PII) We Collect
This includes aggregated and anonymized data, such as:
- Browser type, IP address, and device details
- Website usage statistics and traffic data
- Interaction history (e.g., pages visited, time spent on the site)
- General location data (not tied to an individual)
2. How We Use Your Information
We use your PII and Non-PII for the following purposes:
✅ Providing Our Services – To create, manage, and optimize business listings and connect customers with service providers.
✅ Communication – To respond to inquiries, send important updates, and provide customer support.
✅ Billing & Transactions – To process payments securely and provide receipts.
✅ Website Improvement – To analyze traffic, user interactions, and improve functionality.
✅ Marketing & Promotions – To inform you about services, special offers, and updates (you can opt out anytime).
✅ Security & Fraud Prevention – To protect our users, prevent fraud, and ensure compliance with legal requirements.
We DO NOT sell your personal information to third parties.
3. Sharing & Disclosure of Information
We respect your privacy and will only share your information under the following circumstances:
A. Third-Party Service Providers
We may share information with trusted third-party vendors who assist with:
- Website hosting & maintenance
- Payment processing
- Customer support & communication
- Marketing & analytics
These providers are contractually bound to use your information only for their intended purpose and cannot share or sell your data.
B. Business Listings & Partner Sharing
- If you submit a business listing, certain information (e.g., business name, services, contact details) will be publicly visible in our directory.
- If you request gardening services, we may share your inquiry with trusted partners to help fulfill your request.
C. Legal & Compliance Disclosures
We may disclose your PII if required to:
- Comply with the law (court orders, legal investigations).
- Protect the safety of our users, business, or public.
- Prevent fraud, illegal activities, or security threats.
4. Cookies & Tracking Technologies
A. What Are Cookies?
Cookies are small text files stored on your device that help us analyze website traffic and improve your browsing experience.
B. How We Use Cookies
✅ Remember user preferences and login details
✅ Analyze website traffic and performance
✅ Personalize content and targeted advertising
C. Managing Cookies
You can manage or disable cookies in your browser settings. Note that disabling cookies may affect website functionality.
For more details, visit:
5. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, please contact us, and we will remove the data promptly.
6. Data Security & Storage
We implement strong security measures to protect your information, including:
🔒 Encrypted payment processing
🔒 Secure servers & firewalls
🔒 Password-protected databases
However, no online platform is 100% secure, and you acknowledge the inherent risks when sharing information online.
7. Access, Updates & Deletion of Your Information
Deleting Your Information
You may request account deletion or removal of your business listing. However, some data (e.g., transaction history) may be retained for legal or administrative reasons.
8. Communications & Marketing Preferences
You may receive emails, SMS, or push notifications about our services and promotions. You can opt out anytime by clicking “Unsubscribe” in emails or adjusting your notification settings.
Our website may contain links to third-party sites (e.g., affiliate partners, advertisers). We do not control these external sites and are not responsible for their privacy practices. Please review their privacy policies before sharing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
✅ Legal requirements
✅ Business operations
✅ Security standards
Any updates will be posted on this page with a revised effective date. We encourage you to review this page regularly.
By using Gardening.pro, you agree to the terms of this Privacy Policy. Thank you for trusting us with your information. 🌿